Data Protection & Privacy

bs33's Privacy Policy

Your personal information is of the utmost importance to us. This policy describes in detail how bs33 collects, stores, and keeps your information secure.

1 Introduction

bs33 ("we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy explains what information we collect about you when you use bs33's website, services, and related products, how that information is used, and how it is kept secure.

Please read this policy carefully before using our services. By continuing to use the services, you are considered to have accepted the terms of this privacy policy.

Important: This privacy policy may be updated at any time. Changes will be published on this page along with the date of the latest update. We recommend visiting this page regularly.

2 What Information We Collect

bs33 may collect various types of information from you, as described in detail below:

2.1 Information You Provide Directly

Identity information: Your full name, date of birth, and documents required for identity verification.
Contact information: Email address and mobile number.
Financial information: bKash, Nagad, Rocket, Upay account numbers or bank account details — to process deposits and withdrawals.
Account information: Your username, password, and account preferences.

2.2 Automatically Collected Information

Technical information: IP address, browser type and version, operating system.
Usage information: Which pages you visited, how long you stayed, and what actions you performed.
Transaction information: Deposit and withdrawal history, betting activity, and game history.
Cookie and tracking data: Information collected through cookies, web beacons, and similar technologies.

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third parties. This information is used only for specific purposes and is processed while maintaining your privacy.

3 How We Use Your Information

bs33 uses the information collected for the following purposes:

3.1 Service Operations

Creating and managing your account.
Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
Providing bonuses, rewards, and VIP benefits.
Providing technical support and customer service.

3.2 Security & Compliance

Verifying identity and confirming account age (for users aged 21+ only).
Preventing fraud, money laundering, and other illegal activities.
Maintaining the security and integrity of the platform.

3.3 Communications

Sending important notifications related to your account.
Responding to your requests and providing assistance.
Sending promotional information where applicable (with your consent).

3.4 Service Improvement

Analyzing and improving platform performance.
Developing new features and services.
Personalizing the user experience.

4 Sharing Information with Third Parties

bs33 does not sell or rent your personal information. However, we may share information with third parties in the following limited circumstances:

4.1 Service Providers

Trusted third parties that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and cloud service providers — may access the necessary information. They are contractually bound to act according to our instructions and to keep information secure.

4.2 Legal Obligations

We may be required to disclose information in response to a legal order, government directive, or legitimate request from authorities. In such cases, we disclose only the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you appropriately before any such change.

Note: Only the technical information necessary to operate games may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi — no personal identity information.

5 Data Security Measures

bs33 implements industry-standard technical and organizational measures to protect your information:

SSL encryption: All information transmitted through our website and services is encrypted using SSL (Secure Socket Layer) technology.
Access controls: Only authorized personnel can access personal information, and only on a need-to-know basis.
Secure servers: Your information is stored in secure data centers where regular security audits are conducted.
Two-factor verification: Additional verification methods are used to enhance account security.
Fair play monitoring: Our systems are regularly monitored to detect any unauthorized access or unusual activity.
Password protection: Your password is stored in hashed form — no staff member or system can view your password in its original form.

However, transmitting information over the internet is not entirely risk-free. We make every effort, but no method can be claimed to be 100% secure. We therefore encourage you to always use a strong, unique password and keep your account details confidential.

6 Cookies & Tracking Technologies

The bs33 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

Essential cookies: Required for the core functionality of the website — maintaining login sessions, security verification, etc.
Functional cookies: Help remember your preferences and settings.
Analytical cookies: Used to analyze user behavior for service improvement.

6.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the website.

7 Your Data Rights

As a user of bs33, you have the following rights over your personal information:

Right of access: You have the right to know what information we hold about you.
Right to rectification: You can request correction of any inaccuracies in your information.
Right to erasure: In certain circumstances, you can request deletion of your account and associated information.
Right to restrict processing: In certain cases, you can ask us to limit the processing of your information.
Right to portability: The right to receive your information in a structured, commonly usable format.
Right to object: The right to object to your information being used for marketing purposes.

To exercise these rights, contact us at [email protected]. We will respond to your request as soon as possible. However, in some cases it may be necessary to retain certain information due to legal obligations or security reasons.

8 Data Retention Policy

bs33 retains your information only for as long as it is necessary. Retention periods are determined based on the following:

Active accounts: All relevant information is retained while your account remains active.
Closed accounts: After an account is closed, certain information may be retained for a specific period to meet legal and regulatory requirements.
Financial transaction records: Financial transaction data may be retained for an extended period, as it is subject to legal requirements.
Dispute resolution: Relevant information is retained until any dispute or case is resolved.

Once the specified period has passed, we securely delete or anonymize the information.

9 Protection of Minors

bs33 is strictly a platform for users aged 21 and above. We do not knowingly collect information from or provide services to minors.

Age verification measures are in place to access our services. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

If parents believe their child is using bs33, please contact [email protected] immediately.

10 Changes to This Policy

bs33 reserves the right to update this privacy policy at any time. Changes will be published on this page, and for significant changes we will endeavor to notify you by email.

If you continue to use our services after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

Note: If you have any questions or concerns about this privacy policy, please contact us before using the services. Our support team is available 24/7 to answer your questions in both Bengali and English.

Have questions about data privacy?

Live Chat Support

Our support team is available 24 hours a day, 7 days a week. Ask your questions in Bengali or English — whichever you prefer.

Use live chat for immediate assistance.

Contact by Email

Email us for any privacy-related requests or questions. We will respond as soon as possible.

[email protected]